New Handling & Administration Fee

Important Company Changes –  Effective Monday 2nd December 2019

From Monday 2nd December we will be removing ALL minimum order charges. We are able to do this by applying the following:

  1. Consolidated melamine colour range: It has become apparent that our current standard colour range does not reflect the range of modern Polytec & Laminex finishes that are now available. Accordingly we are consolidating our standard Melamine range to White, Polar White, Parchment and Select Beech only, which represents 70% of market volume. We are able to provide all other colours from the Polytec and Laminex Large Format colour range on a POA basis. Please forward all quote requests through to our Customer Care team (estimating@amsfurniture.com.au) and we will provide the sharpest pricing we can promptly to help you win the business.
  2. New Handling & Administration fee: All orders under the value of $2000 + GST will incur a $80+GST Handling & Administration fee.

 

Sydney Delivery Service
AMS Furniture will directly deliver all orders for FREE to your warehouse based on the following:

  • Delivery is only to a warehouse on our standard delivery schedule (special deliveries POA)
  • Your warehouse is located within Sydney Metro (within 35km radius of Sydney CBD) and Wollongong        
  • There are no time specific deliveries – if required POA

 

Melbourne & Brisbane Delivery Service
AMS Furniture will directly deliver all orders to your warehouse for $150+GST per order, based on the following:

  • Delivery is only to a warehouse on our standard delivery schedule (special deliveries POA)
  • Your warehouse is located within Melbourne & Brisbane Metro (within 35km radius of CBD) 
  • There are no time specific deliveries – if required POA
  • The warehouse is manned from 7.00am to 3.30pm, Mon to Fri

 

Pick-Up Option
Pick-up is still available from AMS Furniture Lisarow.

 

AMS Furniture Online Orders
It is important to note that the $80+GST Handling & Administration fee will be applied to the invoice after the order has been placed online, if applicable.

Customers will continue to only be able to select “Pick-up” when placing an online order. Please indicate in the “Order Notes” section on the Checkout page if you require delivery to one of the above warehouse locations (please refer to noted delivery conditions).

The option to pay online via a credit card will be removed from the website as of Monday 2nd December. Customers will need to select “Account” when placing the order, however you can pay for your online order via credit card once the invoice has been received.

 

Storage
It is important that we are notified of the accurate date the order is required for delivery, as storage charges for customers still apply:

  • Any order delays notified after the Final Confirmation may be subject to a storage fee
  • If AMS decide to make or deliver earlier than the Order Request date on the purchase order, the storage will only start from the Order Request Date
  • The customer will be charged a $20 + GST / CBM storage fee per week (1st week will be free – minimum of 1 CBM per order will be charged)
  • The storage fee will be added to the order and invoiced accordingly upon pick-up
  • There may be leniency in some special circumstances

 

AMS remain focused on continual improvement and we are committed to providing value to our dealers with reliable levels of quality and service.

We look forward to continuing to work with you and take this opportunity to thank you for your ongoing support.

Please contact our Customer Care team on 1300 799 841 if you have any questions.